Vision Solutions just unveiled Double-Take v7.0 to local IT managers at an invitation only event in Makati.
Double-Take is a downtime-free data protection suite developed by a company of the same name. In 2010 it was acquired by Vision Solutions for US$242 million.
According to regional sales manager Danny Chan, Double-Take's success comes from its continuity with different platforms, be it Linux, Windows, IBM, or Unix. Double-Take is also just one of three so-called disaster recovery products sold by Vision Solutions, the others are MIMIX and iTERA.
During his presentation Chan explained that Double-Take's status as a niche product meant Vision Solutions streamlined its customer service for maximum convenience.
“We're talking about protecting systems that are 24/7 business critical,” Chan said. “We do not give our customer the hassle of pressing '1' for English and so on and so forth. It's why we made sure all calls are answered by an engineer in 30 seconds.”
Chan emphasized how ideal this arrangement was for disaster-prone countries like Japan and the Philippines, with the latter's cities at risk from an estimated 20 typhoons a year.
Vision Solutions is a 25-year-old multinational company with headquarters in Irvine, California. Founded in 1990, it became a subsidiary of South Africa's IDION Technology Holdings in 2000, which was owned by current CEO Nicolaas Vlok.
By 2006 Vision Solutions' ownership changed hands again when it was acquired by US-based private equity firm Thoma Bravo, who chose to retain its management structure.
To better access Philippine companies that use IBM-based AS400 system for workstations, Vision Solutions made deals among local firms familiar with IBM enterprise software. This is why its distributor International Micro Village Inc. is partnering with Strategic Synergy Inc. to handle sales for Vision Solutions.