Bryce Maddock, CEO and Founder of TaskUs
TAGUIG—With more than 1,200 employees worldwide, TaskUs plans to swell its ranks to 1,350 global employees by year's end.
Its goals in the Philippines, however, are far more ambitious.
From just five employees in Bacoor, Cavite, TaskUs intends to hire 10,000 employees in three years if all goes according to plan.
Bryce Maddock, TaskUs CEO and founder, says their goal is to grab a select clientèle who want the best possible customer support.
“What we discovered was that other startup companies in the US needed to get quality customer service. We've become the go to customer service for startups in the US when it comes to back office and customer service,” Maddock says.
With two offices in the Philippines, TaskUs hopes to get a taste of the country's IT-BPO success.
Maddock believes growing a company means expanding to areas that are not hot spots of BPO but have an abundance of talent.
“We are looking at places like Dumaguete or Laoag, and other places that are untapped by other BPOs where we can impact the local community,” he says.
TaskUs is challenging industry practices by offering potential employees what other companies can't—a laid back environment that does not focus on metrics, but on a job well done.