Bed targets back pain, neck ache
RGC CEO Natividad Cheng (center) with (from left) Stephen Lee, RGC associate sales director, Aloysius Chew Hung Meng, GM for Simmons Southeast Asia, William Lee, RGC executive vice president, Atricia Chan, marketing executive for Simmons Southeast Asia, Francis Tay, senior regional manager for Simmons Southeast Asia, Preston Yu, customer service manager for Simmons Southeast Asia.
We complained about a competing brand of beds that promised us the moon but delivered only aches, pains, and disappointment. Without missing a beat, Marvey Alcantara, consumer marketing manager for Uratex, guessed the brand. She also explained the exact reason for our nightly trials and tribulations.
Impressed at her wealth of knowledge about what goes on in the deepest recesses of a box-spring, we probed deeper, taking an occasional break to bounce around the many beds on display at the 2nd floor of the Ronac Art Center near the corner of Ortigas and Santolan in North Greenhills.
“In pocket spring mattresses, each coil is individually wrapped,” Alcantara explained. “Other mattresses use continuous springs. When you lay or sit down on one side, the other side bounces or shifts. In a pocket spring mattress, when you sit on one side, the other side remains stable.”
Uratex and the foreign, high-end brand they carry, Simmons, offer extended guarantees unlike their competitors. Uratex offers a 15-year warranty on their pocket spring mattresses, while Simmons offers a 10-year warranty.
Asked why the warranty for Uratex is longer when it costs less, Alcantara replied, “Because it's locally produced. We import Simmons through Malaysia but the raw materials come from Japan, particularly the pocket springs.”
The guarantee covers 25% against sagging. If the mattress deforms, they will replace the entire product. Fabric tearing due to negligence is not covered by the guarantee.